Message from Libro Financial

Libro Credit Union pledges to work with Owners during these difficult times and we are ready to support you. Owners are encouraged to contact their Coach to discuss options to reduce their financial stress. Some of the options we have for you may include:

• Up to a 6 month mortgage payment deferral and loan deferral options for personal Owners
• Loan deferral options for Business Owners including commercial and agricultural loans
• Access to a portion of certain Libro GICs and terms deposits with no administration fee

Reach out to your Coach, Account Manager, or the Contact Centre directly to discuss your needs. You can book appointments online at libro.ca, by phone or by email.

We are continuing to assess what is needed in response to a rapidly-changing economic environment, we are making sure we put Owners’ needs first.

We are also making a number of changes to the way we work in the interest of public health, to protect staff, Owners and the wider community.

Temporary Location Closures

Libro Credit Union has taken the difficult decision to temporarily close a number of locations, listed below, as of Wednesday, March 18.

The following locations are temporarily closing and please know these locations have not been affected directly by the virus:

• Old East Village, London
• Downtown Kitchener
• Windsor Accelerator
• Forest
• Woodslee

All Libro staff have been asked to follow government guidelines, including adopting social distancing, and the tight space at some of these locations makes that difficult. We also have limited staff available to run these locations.

Reducing Hours

Our remaining Libro locations will remain open though we are reducing hours further to 10am to 4pm, Monday to Friday. All locations will now be closed on Saturdays.

Protecting Staff and Owners

We are taking special measures to protect staff and Owners. They include:

Social distancing: We ask everyone to maintain a distance of at least two metres from each other.

Self-isolating: If you are feeling sick, have been in contact with anyone sick, or have been out of the country (including the US) recently, you will not be permitted to enter our locations. We ask that you contact us by phone or email instead.

Any Libro staff who have been out of the country recently are being required to self-isolate for 14 days.

Doing business in new ways: We ask all Owners to use ATMs, online services or phone options, wherever possible. Visit our Ways to Bank page to learn more.

Meetings postponed: No Libro events will take place until further notice. Our Annual General Meeting, planned for April 4, will take place online only.

We are also making a pledge to all of Libro’s 714 staff. To work with staff individually to understand their needs and to make sure they know their health and wellbeing is at the forefront of our thinking, this includes their financial wellbeing.

We are determined to maintain strong standards of Owner service, while also supporting our staff and giving them all the options for working that we can provide.

Thank you to everyone who does business with Libro. We’re still focused on providing the best possible service in these difficult circumstances, while carefully following the latest advice on COVID-19.

Visit libro.ca/news for ongoing updates on the COVID-19 pandemic and how Libro can support you.